Refunds

If an asset is broken, missing, or materially different from what the product page said, you get your money back. Tell us what went wrong and the refund is processed — there is no argument to be had about that.

If you bought it, downloaded it, and simply decided you did not want it, we are not obliged to refund and usually will not. The reason is set out below, and it is not an arbitrary policy: it is the specific rule that lets digital goods be sold at all.

Under EU consumer law you normally have 14 days to withdraw from a distance purchase for any reason at all. There is one deliberate exception, and digital content delivered immediately is it — because a file, once downloaded, cannot be handed back. You keep it whether or not you are refunded.

That exception only applies if you were told about it and agreed to it before delivery started. You are, at checkout: there is a box confirming that you want the download immediately and that you understand this ends your right to withdraw. Ticking it is what starts the download.

The consent is a condition of buying here. Without it the checkout does not open, and there is no delayed-delivery alternative, because an immediate download is the only thing this store sells. The point of the box is that the choice is made knowingly, before you pay, rather than for you afterwards.

The full statutory notice — the deadlines, the procedure, and a model withdrawal form you may use — is on the withdrawal page, and your delivery email repeats both the consent and the loss of the right, with the terms and the licence attached, so you have a record of it.

None of this affects your rights when something is actually wrong. Those rights cannot be waived by any box on any checkout, and are set out next.

Everything on this page is what we do. This section is what you are entitled to, and no policy of ours — and nothing you tick at checkout — can reduce it.

Under §§ 2389g and following of the Czech Civil Code, digital content has to match its description, be fit for the purpose content of that kind is normally used for, and include the formats, texture maps and resolution the product page states.

• If a defect appears within one year of delivery, the law presumes it was there when the asset was delivered. Proving otherwise is our job, not yours — you do not have to demonstrate anything.
• You can require the defect to be fixed. If that is impossible or disproportionate, you can take a reduction in price. If the defect is not minor, or a fix has already failed, you can withdraw from the contract and be refunded in full.
• A complaint is dealt with, and its outcome told to you, within a reasonable time. For digital content the law sets that standard rather than a fixed count of days, measured by what the asset is and what you wanted it for — so a broken download is a day, not a month. It will never be more than 30 days.

In practice we would rather fix the file than take the money back, and most of these are a re-export and a fresh link within a day. But that is a preference, not a condition, and the choice of remedy is bounded by the law rather than by us.

In each of these cases, ask and it is refunded in full:

• The download never arrived, or the link never worked, and we could not get you the files.
• The archive is corrupt, or a file inside it will not open in the software it is advertised for.
• A format, texture map or resolution the product page promised is not in the download.
• The asset is materially different from the renders and specifications shown — not a matter of taste, but of the thing not being what was described.
• You were charged twice for the same item, or charged after a failed checkout.

We would rather fix the file than take the money back — most of these are a re-export and a fresh link — but that is your choice, not ours.

• You changed your mind after downloading, having waived the withdrawal right at checkout.
• The asset is not suitable for your project, where the product page described it accurately. Every listing carries renders, a specification table and, where one exists, a 3D preview you can turn over before buying — use them.
• Your engine, renderer or pipeline needs something the listing never claimed, such as rigging, animation, LODs or a format not listed.
• The polygon count, texture resolution or file size is what the product page stated but not what you hoped.
• You bought a pack and wanted only part of it. Pack pricing exists because it is priced as a set.

If you are unsure whether an asset will work for you, ask before buying. That question gets an honest answer, including when the answer is that it will not.

Email hello@darksteady.com with the order number from your receipt and one line on what went wrong. A screenshot or the error message helps but is not required.

Requests are answered within two working days. This is a one-person operation, so it is a person reading it, not a queue.

Because Sold through Link, LLC (formerly Lemon Squeezy, LLC), trading as Lemon Squeezy is the merchant of record, the money is returned by them, to the original payment method. It typically lands within 5–10 working days depending on your bank. You may also raise a request directly with Lemon Squeezy using the link on your receipt — either route reaches the same place.

There is nothing to refund on a free download, but the same fixing applies: if the free asset of the month is broken, tell us and it gets fixed for everyone.

If something is wrong, email first. A chargeback raised without contact costs us a fee on top of the refund and takes weeks longer for you than simply asking would have.

We do not withdraw licences over a chargeback that turns out to be a mistake. We do decline further sales to accounts that make a habit of it.